Welcome to Candy Bloom. These Terms & Conditions apply to purchases made through our website.
About Candy Bloom
Candy Bloom creates handmade, personalised and gift products for customers across the UK.
By placing an order through our website, you agree to these Terms & Conditions.
Products
We make many of our products by hand and some items are personalised or made to order.
Because handmade products are individually created, there may be small variations in colours, decorations, positioning or materials compared with photographs shown on the website.
Where a product is personalised, the customer is responsible for checking that all names, dates, wording and other personalisation details are correct before placing the order.
Prices
All product prices are displayed on our website before you place your order.
Delivery charges will be shown separately before you complete your purchase.
We reserve the right to correct genuine pricing or description errors. If an obvious error affects an order you have placed, we will contact you before processing the order.
Orders and Payment
An order is placed when you complete the checkout process and payment is successfully authorised.
We may contact you if we need additional information to complete a personalised order.
Personalised Orders
Please carefully check all personalisation details before completing your order.
Candy Bloom can not be responsible for errors in personalisation where the information supplied by the customer was incorrect.
If we make an error in the personalisation that differs from the information supplied with your order, please contact us and we will investigate the issue.
Delivery
Orders are sent using APC Next Day Delivery after the relevant processing period.
Next Day Delivery refers to the courier delivery period after dispatch and does not mean that personalised or handmade orders will arrive the day after the order is placed.
Delivery estimates may be affected by circumstances outside our reasonable control.
For important occasions, we recommend ordering in advice.
Cancellations, Returns & Refunds
Your cancellation and refund rights are explained in our Returns & Refunds Policy.
Personalised or custom-made products and perishable products may be excluded from the usual change-of-mind cancellation rights where permitted by law.
Nothing in these Terms & Conditions affects your statutory consumer rights.
Damaged or Faulty Items
If your order arrives damaged, faulty or does not match the description, please contact us as soon as possible.
Please provide your order number and photographs of the item and packaging where appropriate.
We will assess the issue and provide an appropriate remedy in accordance with your statutory consumers rights.
Changes to Orders
If you need to change or cancel an order before it has been made or dispatched, please contact us as soon as possible.
We cannot guarantee that changes will be possible once production has started, particularly for personalised or made-to-order products.
Website Information
We make reasonable efforts to ensure that product descriptions, photographs, prices and other information on our website are accurate.
Colours may appear slightly different depending on your device or screen settings.
Our Responsibility
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.
We will always comply with applicable UK consumer protection law. Terms for consumers must be fair and transparent and cannot unfairly remove responsibility for faulty or misdescribed goods.
Contact Us
If you have any questions about these Terms & Conditions or your order, please contact us: