At Candy Bloom, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website or place an order with us.
Information We Collect
When you place an order or contact us, we may collect information such as:
Your name
Billing and delivery address
Email address
Telephone number, where provided
Order and payment information
Personalisation details provided for your order
Message or information you send to us
How We Use Your Information
We use your personal information to:
Process and fulfil your orders
Create personalised products according to your instructions
Arrange delivery
Communicate with you about your order
Respond to enquiries and customer service requests
Process payment and maintain appropriate business records
Improve our products, services and website
Meet our legal and accounting obligations
We only use your information where we have a lawful basis to do so, such as fulfilling a contract with you, complying with legal obligations, or where we have a legitimate interest in operating and improving our business.
Payment Information
Payments are processed through our chosen payment providers. We do not normally have access to or store your full payment card details.
Sharing Your Information.
We may share relevant information with trusted service providers where necessary to fulfil your order, such as:
Payment provider
Delivery and courier services
Website and hosting providers
IT and service providers
Professional advisers where necessary
Government authorities where required by law
We only share information where necessary for the relevant purpose
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary, for the purposes for which it was collected, including fulfilling orders, dealing with enquiries and meeting legal, accounting and tax requirements.
Your Data Protection Rights
Depending on the circumstances, you may have rights relating to your personal information, including the right to:
Request access to your personal information
As us to correct inaccurate information
Request deletion of your information where applicable
Ask us to restrict how we use your information in certain processing
Request a copy of information in a portable format where applicable
Withdraw consent where processing is based on consent
You can contact us if you would like to exercise any of these rights.
Keeping Your Information Secure
We take reasonable steps to protect your personal information against unauthorised access, loss, misuse or disclosure.
However, no online service and me guaranteed to be completely secure.
Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact us:
You can also contact us if you wish to exercise your data protection rights.
Complaints
If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve your concern.