At Candy Bloom, we want you to be happy with your order. Every item is carefully prepared and packages with love and attention to detail.
Personalised & Custom- Made Items
As our personalised and custom-made products are created specifically for you, we cannot accept returns simply because you have changed your mind.
Please check all personalisation details, including names, dates, spelling and colours, carefully before placing your order.
Edible & Perishable Products
Edible bouquets and other perishable items cannot normally be returned because they may deteriorate quickly.
If your edible order arrives damaged or there is a problem with the quality, please contact us as soon as possible and provide photographs so we can look into the issue.
Damaged, Faulty or Incorrect orders
If your order arrives damaged, faulty, incorrect or does not match the description, please contact us as soon as possible with your order number and photographs of the item and packaging.
We will assess the issue and, where appropriate, offer a repair, replacement, refund or other remedy in accordance with your statutory consumer rights.
Non- Personalised Items
For eligible non-personalised items purchased online, you may have a legal right to cancel your order within 14 days of receiving it. Where applicable, the item should be returned in accordance with the cancellation requirements.
How to contact us
For any returns, refunds or order problems, please contact us at:
Please include your order number, a description of the issue and photographs where relevant.
Our commitment
We always aim to resolve problems fairly and provide excellent customer service. Nothing in this policy affects your statutory rights as a consumer.